What should a driver do if they encounter heavy traffic during a scheduled pickup?

A driver should communicate with the client about delays and adjust the route if necessary because maintaining open communication is essential for providing excellent customer service. When a driver encounters heavy traffic, informing the client allows them to stay updated on their expected arrival time. This is particularly important in the limousine industry, where clients often have tight schedules and may need to adjust their plans accordingly.

Adjusting the route can also help minimize delays. Professional drivers are trained to be aware of alternative routes or ways to navigate through congested areas. This proactive approach not only demonstrates professionalism but also contributes to a positive experience for the client. It shows that the driver is attentive to their needs and is making efforts to ensure timely service.

The other options typically do not align with the best practices for customer service in transportation. Ignoring traffic or waiting for it to clear could lead to significant delays, creating frustration for the client. Calling the police would be unnecessary in this situation unless there is a specific safety concern. Thus, communicating effectively and adapting to changing conditions is the best course of action for a driver facing heavy traffic.