Chicago Limo Practice Exam

Question: 1 / 400

What should a driver do if they receive a last-minute booking?

Ignore the request

Confirm availability immediately

When a driver receives a last-minute booking, confirming availability immediately is a crucial step in maintaining customer satisfaction and operational efficiency. This swift response shows professionalism and willingness to accommodate the customer's needs. It helps to ensure that bookings are honored and assists in maximizing potential income.

In the context of last-minute requests, such bookings often occur when clients find themselves in unexpected situations. By promptly confirming their availability, a driver can secure the trip and provide the necessary service at a moment's notice. This immediate acknowledgment not only builds trust but also demonstrates responsiveness in the competitive limo service industry.

The focus here is on the driver's ability to adapt to changes and effectively manage their time, thus enhancing service delivery. Other options, such as ignoring the request or declining outright, would not support customer satisfaction or promote a favorable image of the service. Charging a cancellation fee would also be inappropriate if the request is for a new booking rather than a cancellation.

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Charge a cancellation fee

Decline the booking outright

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